The Hippins Group is committed to protecting your privacy. Your personal data is protected by encryption and password. We only use the information you supply to us lawfully, in accordance with the Data Protection Act 1998. It is our policy NEVER to sell, or otherwise disclose your details to third parties under any circumstances. We may occasionally email you with news of promotions or new product launches, but if you prefer not to receive such offers, you can email us to remove your email address from our file.
OVERSEAS CUSTOMERS Please be aware that our site is based in the UK and prices are shown in £ sterling. For a guide to the equivalent price in your currency please use a currency converter website. Currency exchange rates are outside of our control. The price charged in pounds will be converted to your currency at the rate applicable on the date your bank processes payment. We reserve the right to decline orders which are unsuitable for overseas shipping.
YOUR RIGHT TO CANCEL.
Under the UK distance selling regulations, you have the right to cancel your order with us at any time up to seven days after receipt of the items, with some exceptions noted below. Follow the instructions for returning items which are laid out below. You will be responsible for the cost of returning unwanted items to us. Your original order total will be refunded to the card used for payment, within 30 days. Faulty items will be replaced or refunded, and we will cover the reasonable cost of returning such items to us. You will need to contact us for a returns number in all cases.
Exceptions to your right to return;
PERSONALISED AND MADE TO ORDER ITEMS ARE NOT RETURNABLE UNLESS FAULTY.
PLEASE CHECK PARCELS FOR SIGNS OF COURIER DAMAGE AND INFORM US BY EMAIL OF ANY SUCH DAMAGE WITHIN 24 HOURS OF RECEIPT OF THE PARCEL.
*PLEASE NOTE- FLAT PACK FURNITURE WHICH HAS BEEN PARTLY OR FULLY ASSEMBLED CANNOT BE RETURNED. WE RECOMMEND CAREFULLY UNPACKING AND CHECKING EACH PIECE FOR DAMAGE BEFORE YOU START TO ASSEMBLE ANY FURNITURE. ANY DAMAGED PARTS WILL BE REPLACED FOR YOU, OR YOU CAN RETURN THE ORDER TO US FOR A FULL REFUND. PLEASE EMAIL US WITH PHOTOS OF ANY DAMAGE YOU DISCOVER WHEN UNPACKING. YOU HAVE SEVEN DAYS TO REPORT ANY SUCH DAMAGE.
In the unlikely event that you are not delighted with your goods, we will offer you a replacement or refund FOR UNUSED GOODS IN SALEABLE CONDITION.(*some exceptions apply, see below) We request that you return unsuitable goods to us in new, unused and saleable condition, complete with the original packaging, within 7 working days of receipt. Please contact us for a returns number prior to sending the item back.
Flat pack furniture which has been partly or fully assembled is counted as second-hand and cannot be returned. Personalised and made-to-order items cannot be returned.
Our returns policy complies with the UK's Consumer Protection (distance selling) regulations. The customer is responsibe for the cost of return postage.
ITEMS RECEIVED AS GIFTS AND CHRISTMAS RETURNS;
ITEMS RECEIVED AS GIFTS;
If you need to return an unwanted gift (excepting personalised and made to order items which are non-returnable) we will either need to have the payment details of the purchaser for a refund, or if you would rather they were not aware of the return, we can offer you a credit voucher to the value of the goods. There is no time limit on use of the credit voucher. We will accept back new, unused items (except personalised and made to order items) in their original packaging provided that they are in saleable condition, and you will need to notify us by email (within seven days of receipt of the goods) of your intention to return the item. Please contact us for a returns number prior to sending the item back. If the item has been bought some time before being given as a gift, and is not current stock, we reserve the right to refuse the return.
PLEASE NOTE THAT AS WE OFFER A SEVEN DAY MONEY BACK GUARANTEE (ON UNPERSONALISED AND STOCK ITEMS ONLY), UNWANTED CHRISTMAS PRESENTS MUST BE RETURNED BY 4TH JANUARY. PLEASE EMAIL US FOR A RETURNS NUMBER PRIOR TO SENDING ANYTHING BACK. PERSONALISED AND MADE-TO-ORDER ITEMS ARE NOT RETURNABLE.
If on receiving your goods you find that they are faulty, please contact us immediately. Courier damage must be reported within 24 hours, otherwise the claim will not be considered. It will be helpful if you can email us in the first instance, with photographs of the damage.
If the goods are faulty upon receipt and the fault does not appear to be because of courier damage, please report this as soon as possible. Damage to the goods such as chips in the paint or broken pieces must be reported within 7 days, otherwise the claim will not be considered. Items which have been part or fully assembled are not returnable so please check each part carefully prior to assembly.
If the item develops a fault during use, please contact us in the first instance. We will discuss with you the best course of action, but will usually request photographs or to have the item back for examination by the manufacturer. Faults which are not considered to be general wear and tear will usually be rectified by providing a replacement part, or a repair. Some items such as highchairs and furniture will be covered by the manufacturer's guarantee and you should consult the paperwork supplied with the item to see if this is the case. Cosatto products are covered by a full four year guarantee, this is administered by Cosatto directly and you should register your purchase with them upon receipt. Any faults should then be reported direct to Cosatto. Other manufacturers such as Bloom and Leander also provide guarantees which should be registered with the manufacturer, but any faults are administered by the retailer in these instances, so please contact us for assistance.